1. Our Exchange Promise
At Vichitr Keeda, we believe every piece should reach you in the condition it was designed to be in. If you receive a product with a genuine manufacturing or product-related issue, we’re here to make it right.
Please note that we offer exchanges only. We do not offer returns or refunds for change of mind, design preference, color preference, or simply not liking the product.
2. THE 7-DAY EXCHANGE WINDOW
Exchange requests must be initiated within 7 days of the date of delivery.
Requests submitted after the 7-day window will not be eligible for exchange. Once an exchange request has been successfully initiated and approved, the complete exchange process may take approximately 7–14 days, depending on reverse pickup, quality inspection, and dispatch of the replacement product.
3. UNBOXING VIDEO IS MANDATORY
A clear, continuous unboxing video is mandatory for reporting any product issue.
The video must:
- Clearly show the package before opening.
- Show the package being opened in one continuous recording.
- Clearly show the product and any visible issue/damage.
- Show the product tags, labels, and packaging.
Exchange requests without a valid unboxing video may not be accepted.
We strongly recommend recording the unboxing video from the moment the package is received until the product is completely inspected.
4. WHAT QUALIFIES FOR AN EXCHANGE?
An exchange is available only in case of a genuine product issue, such as:
- Manufacturing defect.
- Product damaged before or during delivery.
- Wrong product received.
- Wrong size/design received due to an error in order fulfillment.
- Any other genuine product-related issue determined by our quality team.
The final decision regarding eligibility will be made after reviewing the submitted evidence and completing our quality inspection.
5. WHAT DOES NOT QUALIFY?
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Exchange requests will not be accepted for:
- Change of mind.
- Not liking the design.
- Not liking the color.
- Personal styling or preference.
- Ordering the wrong size by mistake.
- Change of preference after placing the order.
- Minor differences that do not constitute a genuine product defect.
- Products that have been worn, washed, altered, damaged, or otherwise used.
Please choose your product and size carefully before placing your order.
6. PRODUCT CONDITION REQUIREMENTS
For an approved exchange, the product must be returned in its original condition.
The product must be:
- Unworn.
- Unwashed.
- Free from perfume, sweat, odors, stains, or other marks.
- Free from damage caused after delivery.
- Returned with all original tags and labels attached.
- Returned with the original packaging and included inserts, where applicable.
Products failing our quality inspection may be rejected for exchange.
7. EXCHANGE ONLY — NO REFUNDS
Vichitr Keeda currently operates on an exchange-only policy.
We do not provide refunds for eligible exchange requests.
If an exchange is approved, a replacement product will be provided subject to availability.
If the requested replacement is unavailable, our team will contact you with the available resolution.
8. IMPORTANT NOTE
Please record your unboxing video before opening and inspecting your order.
The unboxing video is an important part of our verification process and helps us fairly determine whether an issue existed when the package was delivered.
No valid unboxing video = exchange request may be rejected.
For any questions regarding an exchange, please contact our customer support team with your Order ID.
